PRIVACY POLICY/CODE OF CONDUCT/TERMS OF USE/CANCELLATION POLICY:
Who Is Herbal Apotheke: bespoke herbal medicine?
Herbal Apotheke, values your privacy and prioritises your confidentiality and strives to keep your personal information secure. This privacy policy applies to all data collected though website, email, social media accounts and that data collected and recorded during online, telephone or face to face consultation note taking.
Please read this Privacy Policy thoroughly and ensure that you understand the information presented. Your acceptance of this privacy policy is automatically assumed once you have used the forms of online communication above or, in the case of face-to-face consultations, once you have signed your consent to treatment form at your initial consultation appointment. If you do not consent to this Privacy Policy, it is your responsibility to cease using the online/digital services.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. I am aware that some individuals accessing this site may be from the European Union, so I endeavour to comply with the General Data Protections Regulations (GDPR).
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Our Commitment
This statement sets out the Herbal Apotheke (HA) privacy policy in respect of personal information which you may provide to HA. HA recognises that your privacy is very important to you and are committed to promoting confidence in the way your personal information is handled by us. The statement that follows explains how HA collects, uses, discloses, and protects this information on its website.
Collecting and Storing Your Personal Health Information
No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry, subscribe to email updates, or make a booking/purchase.
In order to provide services to you, there are times when Krista Kelegouris at Herbal Apotheke: bespoke herbal medicine needs to collect your personal details. This includes during face-to-face and online consultations, where your identifying details (including but not limited to your name, age, date of birth, gender, address, email, and medical history), are collected and stored in our client management software (Simple Clinic). Krista Kelegouris at Herbal Apotheke: bespoke herbal medicine has endeavoured to find the safest, most secure client management software available. After much research, Australian owned and operated Simple Clinic has been chosen, as it follows Australian privacy standards and has an excellent reputation. Herbal Apotheke understands that the information gathered from you is highly personal and strictly confidential. This information will not be shared with anyone else, except as required by law, or, with your permission, your other medical practitioners.
Code of conduct
Following is a link to the Health Complaints Commissioner Code of Conduct for General Health Services. It is a requirement that this Code of Conduct be made available to clients.
Website Disclaimer
The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, images, and information, contained on or available through this website is for general information purposes only. You should not use the information available on our www.herbalapothekebespoke website for diagnosing or treating a health problem or disease. You are encouraged to confirm any information obtained from or through this website with other sources and review all information regarding any medical condition or treatment with your health care professional.
Payment details
Payment details, for consultation bookings made online, are collected via Stripe, which is a company used by businesses to process online payments. According to their website, Stripe is certified to PCI Service Provider Level 1, the most stringent certification available in the payment industry. Krista Kelegouris at Herbal Apotheke: bespoke herbal medicine does not personally store your personal credit card or bank account details and just receives the transaction history. There are times when you may wish to pay for something (for example: herbs after a consultation, or a booking made over the telephone) via a different method. At these times you have the option of paying via direct bank deposit, or in some circumstances, cash.
Companies we may share limited information with
In order to provide services to you, Herbal Apotheke: bespoke herbal medicine may hire other companies to provide services on our behalf, including but not limited to online bookings, processing financial transactions, and customer freight shipping. Those companies will only be permitted to obtain the personal information they need to deliver the service. For example: your postal address may be used for shipping purposes; your credit card and billing details may be used to process payments for your bookings and products; your phone number may be used for appointment reminders and to communicate with you; your email address may be used for appointment reminders and to communicate with you (including via online newsletters). If there is ever a time when you wish to stop receiving material from Herbal Apotheke: bespoke herbal medicine and be removed from any list, please opt-out at the bottom of the page and/or email Krista Kelegouris at herbalapothekeherbalist@gmail.com
Krista Kelegouris at Herbal Apotheke: bespoke herbal medicine, takes your privacy seriously and takes reasonable steps to ensure that companies we do business with treat your information securely. However, other companies or sites linked to our website may have different privacy policies than those adopted by Herbal Apotheke: bespoke herbal medicine. Krista Kelegouris or Herbal Apotheke: bespoke herbal medicine will not be held liable for events arising from unauthorised access to your personal information.
Changes to this Privacy Policy
Herbal Apotheke: bespoke herbal medicine reserves the right to make amendments to this Privacy Policy as deemed necessary. If the Privacy Policy is updated, the new changes will commence immediately, therefore, please check back regularly. If you have objections or concerns about the Privacy Policy, please do not access or use the site or the services of Krista Kelegouris at Herbal Apotheke: bespoke herbal medicine. If you have any queries or concerns about this Privacy Policy or the way your personal information is likely to be handled, please email Krista Kelegouris at:
Access to Your Health Information
Herbal Apotheke: bespoke herbal medicine acknowledges that you have the right to access your personal health information. If this is something you wish to request, please contact Krista Kelegouris.
You may need to put the request in writing and answer security questions. Herbal Apotheke: bespoke herbal medicine reserves the right to charge a fee for the time taken to compile your information.
Contacting Herbal Apotheke: bespoke herbal medicine
If you have any questions about this Privacy Policy and would like further information, don’t hesitate to contact Krista Kelegouris by any of the above means during business hours Monday to Friday. Thank you.
| We acknowledge the Traditional Custodians of the unceded lands where we work and live, and pay our respects to Elders past, present and emerging. We celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Australia. |